Refund policy

Returns

Change of Mind All products are custom-made to order according to the design, size, and framing options you choose; we are unable to return these items back into stock as it’s unlikely another customer will choose the same options as you. Therefore, we do not accept returns based on change of mind. Please choose carefully and make sure you are happy with your choice before purchasing.

Damaged in Transit When shipping large fragile items, there is the possibility of damage. Thankfully, due to considerable protective packaging, this is a very rare occurrence for us.

If items are damaged during shipping, please contact us immediately via email within 24 hours of receiving the product and provide photos of the damage along with the packaging. We will then supply a replacement at no cost to you.

We do not refund damaged items; a replacement will be offered. A return postage label will be provided to return the damaged item back to us.

You can contact us at bourleyart@gmail.com. 

If your replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bourleyart@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
 Unfortunately, we cannot accept returns on sale items or gift cards.

 

Replacements
We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. Any questions, please contact us at bourleyart@gmail.com.